FAQ

Frequently Asked Questions (FAQ)

1. What is Luvero?

Luvero is an online store offering carefully selected products with a focus on quality, value, and a convenient shopping experience.

2. Where does Luvero ship?

We currently ship orders to addresses within the United States only. We do not offer international shipping at this time.

3. How long does shipping take?

Orders are generally processed within 1 business day. Once shipped, most orders arrive within 2–4 business days.

Overall, most orders are expected to arrive within approximately 3–5 business days from the date the order is placed.

4. Do you offer free shipping?

Yes. We offer free standard shipping on all orders shipped within the United States, with no minimum purchase required.

5. Which shipping carriers do you use?

Orders may be shipped through USPS, UPS, or FedEx, depending on the order and delivery location.

6. Will I receive a tracking number?

Yes. Once your order ships, we will send you a shipping confirmation email containing your tracking number so you can monitor your package.

7. What payment methods do you accept?

We currently accept:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay

Available payment methods may vary depending on your device, browser, and checkout eligibility.

8. What currency are your prices listed in?

All prices on our website are listed and charged in U.S. dollars (USD).

9. When will I be charged for my order?

Your selected payment method is generally charged when your order is placed.

10. What should I do if my payment is declined?

If your payment is declined, please:

Check that your billing information is correct.
Make sure your card or payment account has sufficient funds.
Contact your bank or card issuer if necessary.
Try another available payment method.

11. What if my package says delivered but I haven't received it?

If your tracking information shows that your package was delivered but you cannot locate it, please contact us at support@luvero.store within 7 days of the delivery date.

We will investigate the issue and work with the applicable carrier where possible.

12. What happens if I entered the wrong shipping address?

If an order is returned to us because of an incorrect or incomplete shipping address provided at checkout, we will contact you to arrange reshipment.

Additional shipping charges may apply for reshipment.

13. How can I contact Luvero?

You can contact our customer support team using the information below:

Email: support@luvero.store
Phone: (279) 201-6526

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Customer inquiries are usually answered within 24 business hours.

14. Is my payment information secure?

Yes. We use secure and encrypted payment processing. We do not store your full payment card details on our own servers. Payment information is handled by our payment providers using appropriate security measures.